Have you ever tried to drive in Los Angeles?
For those of us who have, changes to the notoriously frustrating transportation infrastructure have been a long time coming, but how do you enact change in a government entity that seems like the very definition of bureaucracy?
Gayla Kraetsch Hartsough and her firm, KH Consulting Group, recently worked with Los Angeles City Controller Wendy Greuel to review the city’s transportation structures and recommend reforms. The ultimate goal was to reduce congestion by building highways, promoting alternative transportation, implementing traffic management technology and facilitating the use of bicycles.
For all of the details on how Gayla's team navigated the bureaucratic waters of LADOT and how you can enact change in your own bureaucracy, check out my Culture Beat column at the AMEX OPEN Forum.